“We don’t have the time to create an employee onboarding process, but we know we need it.” Does this sound familiar? Everyone is overworked and short on time. It becomes a vicious cycle of not having the time to build the processes that will ultimately save you time. So how do you create an onboarding process that covers the most urgent areas quickly?
We put together a practical and actionable step-by-step list and templates that will get your onboarding program off the ground within a week. The trick is to start with the basics and then add on to it over time.
Just like committing to physical fitness, you are better off taking small steps now rather than putting it off until you can allocate time and resources to run a marathon. The small steps you take today will create the momentum needed for long-term success.
Building an onboarding program in small increments has the added benefit of being able to test it out and make adjustments as it evolves. It is shaped over time by company growth, employee insights, budget fluctuations, and technology.
Companies that build an onboarding process over the course of months complete exercises, brainstorming sessions, and feedback gathering. The goal is to determine how to customize an onboarding plan around company goals, culture, stakeholders, and employee personas.
But the purpose of this 6-step guide is to develop the most necessary elements of an onboarding process and LAUNCH it quickly. From there you can grow and improve it. But the short-term goal is to simply get it started.
This quick-launch plan will focus on six steps along an onboarding timeline that spans four phases:
No matter how simple the onboarding process is, it is always essential to include the 6 C’s of onboarding: Compliance, clarification, confidence, connection, culture, and checkback. But don’t worry, we baked those into the steps. These are the elements of successful onboarding backed by science and theory. Read this article to learn about the 6 C’s of employee onboarding.
Keep reading for an abbreviated version of each phase of onboarding and the minimum action items required to get an employee onboarding program off the ground this week.
Are you ready to get started? Don’t miss the downloadable templates to help you build your onboarding process step-by-step.
This phase of onboarding sets the stage for a positive and productive onboarding experience. Yet it is often overlooked by employers and is thus an unremarkable experience for new hires at best. At worst, a lack of clear communication leads to confusion and anxiety around expectations.
Your HR department probably already has an offer letter template and process for communicating first-day instructions. But do you arrange for mandatory paperwork to be completed before day one?
Doing so gets it out of the way and paves the way for a remarkable first day focused on connection with the team.
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The pre-boarding stage leading up to the first day is powerful. During this time new hires forge ideas about how the new job will be and try to keep their nerves under control, wondering how they will perform and fit in.
The main objective of this phase of the onboarding process is to provide clear expectations and build a connection early on.
If pre-boarding sets the stage for the employee experience, then the first day is the grand opening. New hires are in a heightened state of awareness as their perception is formed about the workplace.
During this crucial point on the onboarding timeline, new hires will develop attitudes and opinions about the organization. They will be forming answers to these questions:
Ideally, the majority of the compliance paperwork was completed during the onboarding process so that the first few days can be spent connecting with the team and ramping up employee engagement.
The first hour is crucial. Effective coordination with the team will lead to a streamlined first day that reflects a sense of organization, teamwork, and overall top-notch culture.
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Want to roll out the red carpet? Find out in advance what the new hire’s favorite type of food is and order lunch for two: The new hire and immediate supervisor or work buddy. In a remote work environment, this can be accomplished with food delivery.
Do you remember showing up for the first day of a job and having no idea what to expect? The first day is already a stressful experience. Ease your new hire’s nerves by giving them clear expectations about what to expect during their onboarding period.
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The attitudes and opinions that were sparked on the first day will either be strengthened or weakened over the first two weeks. During this phase, the onboarding program will begin to differentiate based on the role. But you can continue to build confidence in all new hires with consistent one-on-one meetings.
One-on-ones can be as simple as a quick check-in by a work buddy, supervisor, HR, or upper management. Or they can be a longer and more formal meeting. They should be customized to the role and the timeline.
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The transition from this point to full productivity varies depending on the position, but the employee onboarding process continues in a cycle of check-ins, feedback, and continued improvement.
Up to this point, we have covered the 5 C’s of onboarding and now we move on to the 6th C: Checkbacks. Employee onboarding is a process of continuous improvement and checkbacks, or feedback, and provides the needed information for adjustments.
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The employee onboarding experience is enhanced when using the right technology. The following recommendations reveal how onboarding technology can improve each step of the way by leveraging the 6 C’s of onboarding.
Be crystal clear with new employees regarding objectives, timelines, roles, and responsibilities to leverage Clarification
Consistently cover the basics to leverage Compliance.
Make the first day on the job special to leverage Connection
Take an employee-centric approach in onboarding to leverage Confidence
Engage stakeholders in planning to leverage Culture.
Use milestones to check in on employee progress to leverage Checkback’s
Recap: Six steps to create your employee onboarding process
You have your work cut out for you, but you can quickly create a beginning employee onboarding program with these six steps and the templates provided above. To recap, the six steps are: