Read this before you design your new employee onboarding process

The science behind excellent onboarding

We don't have to tell you how important onboarding is. You wouldn't be here otherwise, right?  But, do you know that there is a scientific framework that increases onboarding effectiveness? Preppio's Chief Scientific Officer, Talya Bauer, Ph.D., developed the 6 C's framework based on years of research. You'll find it in many academic and HR industry publications, but we're distilling it for you here into a quick read. In 3 minutes we'll tell you what the 6 C's are and their impact when you design your new employee onboarding process with them in mind.

Compliance: SAVE TIME

You know the tasks that need to be completed, but getting them done timely and consistently is another story. Paperwork and other compliance-related tasks need to be ready in time to ensure a flying start. More importantly, these action items need to be completed before the new hire's first day during the pre-boarding phase of onboarding. This shortens the time to full productivity by ensuring that new hires have access to the right tools, equipment, and paperwork at the right time.

Preppio helps companies set up a great pre-boarding process to get help save time on practical things. Read this article about pre-boarding to learn more.

Connection: REDUCE NEW HIRE TURNOVER

Human connection is a deep human need, and the very best companies connect new hires to their manager, mission, and co-workers in the pre-boarding phase. A large airline we work with learned this the hard way. They had 200–300 employees ghost them after signing the job offer. The employee no-show rates were reduced to 50 a year after the airline started personally following up with them in the pre-boarding phase.

Why? Because emotions matter. When you show that you care and employees feel like they belong, it is harder for them to quit. This also applies in the later stages of the employee onboarding process. According to the Society for Human Resources Management (SHRM), 20% of employees that quit do so in the first 45 days (1). In the first days and weeks on the job, the key to a well-thought-out and designed onboarding process is connection.

Culture: ATTRACT AND RETAIN TALENT

design your new employee onboarding process

It is important for new hires to quickly learn the culture and "how things are done around here". Connect new hires to your culture by conveying how their role within the company relates to the greater objectives.

Create a story to illustrate how they contribute to the culture.  Your goal is to make the outsider feel like an insider as soon as possible. Culture first onboarding is what makes employees be more engaged - these are your raving fans and really help with your employer branding and recruitment.

Design your new employee onboarding process - Get started with our best practices checklist for new hires


Clarification: SPEED TO PRODUCTIVITY

We believe that clarification is the most underrated of the 6 C’s. It is very powerful when done right, and it should start in the recruitment process. If you do not clarify the role and set expectations, the employees do not have clear goals to move towards and you will have a harder time managing them.

Tell them the standard you expect and it will be easy for new hires to fulfill your needs. It is not uncommon for employees to feel like they have been successfully onboarded, but the managers still feel they are not up to speed. High-performing new hires want to know what to do, where to find help, and what is expected of them. Make it easy for them to know how well they are doing and how they can work towards the organizational goals.

Confidence: INCREASE PERFORMANCE AND RETENTION

Dr. Talya Bauer explains confidence best in this excerpt from her article, "New employee onboarding framework": 

"Confidence refers to how much new employees feel like they can do the job well and tackle new challenges. It is a state of mind. While an organization cannot directly help new employees feel better about themselves, they can design onboarding experiences that help build up employees rather than tearing them down.

When employees feel more confident, they are more likely to feel good about those around them as well as the choice to join your organization. Research conducted by Dan Cable and his colleagues found that onboarding, when done right to focus on the value of the new employee and encouraging them to share themselves at work, can immediately increase performance and retention.”

Check Back: CONTINUOUS IMPROVEMENT AND QUALITY

Have you ever experienced an onboarding process that was clearly outdated? That is, a great onboarding program was developed at one point and then left for years without any follow-up.  Too often we hear from managers who believe they've got a good process, but learn that their employees had a bad onboarding experience.

Without a system of continuous feedback loops, it is hard for you to know how well your employee onboarding program is truly working. Worse, you have no reference for improvement. Onboarding often is the hiring manager's responsibility, but HR is building the onboarding process. Design a system that ensures check backs to ensure that your onboarding is always delivering and that everyone gets a good onboarding experience.

Are you worried your onboarding process might be letting down new hires and onboarding stakeholders? Learn tell-tale signs in our article, Is Your Employee Onboarding Process Failing?

At Preppio we turn HR professionals into onboarding superstars 🤩

Our company is built around one thing: Onboarding.  It's our focus every day, all the time. By staying on top of the latest trends and research we are able to bring you the most important "need to know" onboarding news, tips, and expert advice.

Or, book time with one of our experts to learn more about Preppio's onboarding software



Top 6 Employee Onboarding Challenges

Top 6 employee onboarding challenges to help you identify your company’s roadblocks when designing your new employee onboarding process!

Onboarding challenges are not just getting the paperwork, new hire orientation, and employee training - but the A-Z of employee experience from the contract is signed and the first 3-12 months in the new job. 

Challenge #1: Low Investment in employee onboarding

Onboarding is becoming a strategic growth area. This is particularly the case in companies that need to attract and retain top talent, with a high level of maturity, where HR’s focus is shifting from compliance to experience. The companies that will benefit over time are those that are open to the broad and beneficial outcomes that deeply considered recruiting solutions offer. This strategic approach reinforces that onboarding is an investment that can solve many of the people challenges that come later in the employee journey. 

Challenge #2: Haphazard onboarding and managers failing to give a great experience

The onboarding process is usually left to local managers to handle. Some give new hires a WOW experience, others can fall embarrassingly and drastically short. Unsurprisingly, it’s easier for HR to create a new and consistent onboarding process than to rely on managers, who often end up being none other than a headache for HR. Managers are busy and are rarely trained to give new hires the positive employee onboarding experience they need, to kick-start early employee engagement that in turn will drive a sustainable career with your company. How can you expect to get a good company culture, when the employee's first days and weeks are not optimized by the manager to create the right habits? Preppio’s science-backed, automated onboarding software takes the guess-work out achieving employee success and company profitability.

Are you looking to your human resources or your technological resources to resolve this employee onboarding issue?

 

Employee Onboarding Checklist

What experience do you offer your new hires in their first 90 days? Take a look at Talya Bauer PhD.'s Onboarding Checklist to see if you have covered the basics.


 

Challenge #3: Disconnect between hiring and onboarding processes

Talent acquisition is a key function in business and has always had our full attention. It follows that companies invest considerable time and resources in the selection and recruiting process, which is a stark comparison to the new hire’s first weeks and months in the job often. This disconnect is an issue if we acknowledge that employees make up their minds about liking a new job and move into the post-evaluation process as early as the day they sign an agreement with you. We can categorically conclude is that onboarding matters


What experience do you offer your new hires in their first 90 days? Take a look at Talya Bauer PhD. employee onboarding checklist to see if you have covered the basics.

Challenge #4: Lack of employee engagement

If there is one word that comes up time and time again, it’s engagement. It’s a quality that has a far-reaching impact on new hires and those responsible for implementing the onboarding process. Low engagement leads to low productivity, HR and operations inconsistency, poor connection with peers, and challenging workplace relationships on the job. When we consider that 70% of an employee’s experience is related to their direct manager, we can see why it’s important to recognize their role in this process, and that educating, coaching, and supporting managers is key if we are to build positive and lasting relationships amongst team members. Only then will we see and feel real change. 

Are your managers driving new hire engagement, and how? 

Challenge #5: On-the job-training of frontline employees is unsatisfactory

Onboarding high volumes of knowledge-workers and frontline workers is a real-world challenge in corporations the world over. This applies to any customer-facing brand - think national retail franchises, utilities, telecoms, and infrastructure companies. HR can create a great onboarding process, but because they simply do not have the time and resources to provide the experience that new employees expect and deserve. The outcome is not only a worrying variation in results but one leaving local managers to do the work and finding themselves without the time and knowledge needed to give a great and consistent experience to all. 

As a manager, how are you ensuring that your entire staff is up to speed?

Challenge # 6: The orchestration between stakeholders often fails 

Identifying who is involved in each employee’s day-to-day, who their reports are, and who should be pulled into the ecosystem of communication requires asking the right questions and understanding the responsibilities of individual employees. Communication channels must be integrated, enhancing consistency and keeping everyone on the same page. Identifying key team players and their responsibilities in the employee onboarding process can be facilitated with ease using onboarding software. That way all new hires are appropriately supported, getting to work with higher productivity levels, while managers are freed up to get their jobs done too.

Do you know who your stakeholders are and do you have a system that ensures that things do not fall between the cracks? 

 

Employee Onboarding Checklist

What experience do you offer your new hires in their first 90 days? Take a look at Talya Bauer PhD.'s Onboarding Checklist to see if you have covered the basics.