My personal experience as a new hire

Managers often blame hiring the wrong person when it does not work out, but often people are not effective in their jobs because of bad onboarding.

I know this because I was poorly onboarded into a part-time retail job when I was around 18 years old and failed. My manager did not give me a good onboarding, he did not have time and I was left to myself with no support and clarification on what he expected of me.

Founding Story

The best onboarding experience, created by people who care!

Our mission is to empower HR teams to design and implement a science-driven onboarding process and streamline a (consistent) WOW pre- and onboarding experience.

If you join an organization like Louis Vuitton, even as a part-time employee, you will experience an onboarding journey that turns you into a brand ambassador for their products. This is my personal experience. I really did not care for the brand before I joined, but when I left, I was a genuine brand champion.

The best companies, when it comes to onboarding experience, have realized that the employees are the customer-facing brand experience all their customers interact with, so sales go up when they are onboarded with intention and structure. And consistency in the brand promise.

Improving onboarding creates a positive flywheel and the business flourishes! So why are more companies not giving all their new hires a 5-star onboarding experience?

According to Gallup only 12% respond that their new hire onboarding experience was great.

We started Preppio to help HR teams deliver a world-class onboarding experience, at scale.

Talya Bauer, PhD that is our scientific advisor has studied how onboarding affects organizations for over 20 years. We have together with Talya written a book on onboarding. We have also created free onboarding resources, like our most downloaded asset the onboarding process based on the 6Cs of onboarding that you can find here.

We have also interviewed and looked at the onboarding process in the best companies globally. This is knowledge we share to support you in creating better onboarding.

The big elephant in the room? How can we make our managers onboarding superstars?

My personal story is that I became a manager in Telco company and was manager for the sales and marketing department. The experience of being a manager revealed the true challenges of onboarding from the manager's perspective. And it is with this background that we created Preppio.

No one had taught me how to onboard people and the checklist from HR was not really that helpful, and the HRIS did some technical onboarding - but most of the practical and experience aspect was left to me.

My experience as a manager was that the onboarding process was broken for me as well.

Onboarding needs to be supereasy for a stressed out and busy manager to follow.

Most companies have an "inconsistent onboarding" process and it makes no sense hiring people, when we are not onboarding them effectively into the organization.

Our goal is to help busy managers become onboarding superstars, free up time for HR, and ensure more employees succeed in their new jobs.

Amin Fard

Co-founder and CEO

How we help HR teams

From manual and inconsistency to tech-enabled and high maturity.

HR does not have time to follow up on each person personally (or be an assistant for busy managers), even if they do try their best.

61% of new hires state that they do not think their new job lives up to their expectations and they feel "cheated on". Often because they got a good impression during the recruitment process. Once hired, they don't experience the same kind of attention.

In most companies, the investment made in recruiting is high compared to onboarding and it is hurting hiring success rates. It makes no sense not to bring out the best in the people we hire.

The guilt of knowing that the onboarding experience is "varying across the organization" is something most HR pros like yourself want to improve, but it is hard given the tools, budgets, and time you have. 70% of the new hire experience is not easy to change overnight.

Creating the theoretical framework for onboarding but not having it implemented in practice with manager buy-in is a shame.

And, it is costing a lot in turnover (28% quit during the onboarding phase), slower time for new hires' productivity, and time wasted by managers, HR, and the employees.

If you want to build your onboarding experience I recommend you start here with our onboarding checklist by Talya Bauer Ph.D.

Why add Preppio to your HRIS?

Current tech solutions do not work

Existing tools like SuccessFactors, Workday, and Oracle are not designed to deliver a good experience and do not create engagement or activate your people. They are focused on the most basic part of onboarding compliance.

Companies that have invested in onboarding modules from existing HR-providers have 1-10 automated e-mails being sent from these systems today. But, it is not working for the human aspect and success rates.

Your employees are not reading e-mails sent from these solutions either. Call To Action on internal e-mails is 24% - meaning 3 out of 4 people do not engage with the e-mails being sent to them from any of these tools.

Few managers and employees engage with automated e-mails from HR systems unless it is mandatory to do so.

Learning solutions are great for the learning aspect of onboarding, but most of the learning is done by humans we work with, and the learning solutions can't really ramp people up faster or reduce turnover.

Other dedicated onboarding solutions have never succeeded because they require people to download an app, and they are time-consuming for the organization to implement. They struggle with engagement once implemented. Ask yourself, could you really get a busy manager to engage with an app just for onboarding?

And for Gen Y & Z, these solutions are in stark contrast to the engaging content they are used to in their private lives with instant gratification, great storytelling, and a frictionless experience!

A Science-driven partner

Talya Bauer PhD is the leading scientist in the field of employee onboarding. She can back my experience with many studies over the last 20 years, proving how critical onboarding is for new hire success - and how to maximize results.

She has helped some of the best companies in the world by implementing the 6C onboarding framework.

When she met me and the Preppio team she liked the idea of taking the best practices and work she has done for over 20 years to create a better solution - so onboarding can work in practice.

Together we have written, "The Employee onboarding Playbook" - How innovative companies use employee onboarding to increase employee loyalty, productivity, and engagement. We also worked on building Preppio for new hire success based on the 6 Cs onboarding framework:

Compliance
Clarification
Confidence
Connection
Culture
Checkback

How Preppio works

No new apps, and supereasy is the only way to engage people in 2024.

We built our SMS and onboarding chatbot to solve this problem of bad onboarding experiences because we know that people engage with short-form messages in tools they already use 95% of their time at work.

We have made it easy for HR to build Journeys that give the new hires a WOW onboarding experience that feels like it comes from a human and not a system.

Also, journeys that activate managers, new hires, and buddies with a frictionless approach compared to adding another app or logging in to an HR portal.

Our ready-to-use templates and journeys for onboarding for different roles make it easy to get started. Our customers have on average over 40 automated steps in their process from hiring to the first 12 months on the job.

Preppio has proven to increase engagement with up to 5x for some of our customers who used an e-mail-driven approach before Preppio.

Next Generation onboarding and beyond

Today the solution has AI capabilities which means, in addition to nudging and coaching you, new hires, managers, and buddies can communicate with it when they need support.

We have customers in over 40 countries and we have been growing rapidly in the last couple of years with customers like AstraZeneca, ABB, AirAsia, Nokia to mention a few. If curious to learn more, you can subscribe to our newsletter here or book time to see how Preppio works here.

Making HR's role less reactive and more proactive, coaching managers to be better, and ensuring employee success!

Book a demo and learn more ✨

We would love to show a demo of Preppio to inspire you to take action and break the cycle in your organization.

Book time in our calendar below to learn how we might help.

Common Questions:

1. We are ISO27001 and we adhere to the strictest IT security measures so it will be a breeze to get through IT.

2. We follow all guidelines when it comes to GDPR and can store data in the EU or US based on your needs. We do not share any data and protect it.

3. We can integrate into both MSTeams and most HR solutions in the market - but can also work without any integrations.

4. Yes, you can test Preppio on a few new hires to experience to solution in action.

Provide a personalized onboarding experience for all employees, at scale

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Create a WOW onboarding-experience, at scale